CUSTOMER FAQs

PAYMENTS

BILLING

BUYING OR
SELLING

Through numerous conversations and meetings with property owners we have compiled a list of the most commonly asked questions!

Special Taxing Districts
What is a Special Taxing District?
Special taxing districts (commonly known as improvement districts) are formed under the 
Arizona Revised Statutes Title 48 and are an excellent avenue for property owners outside of municipalities to acquire or upgrade water and wastewater systems to improve their quality of life.  Districts have the legal authority to distribute costs of improvements and operations among the properties that benefit.  With a combined effort for funding, districts typically provide a more feasible way to establish improvements than can be obtained through individual investments.  Other types of Districts may also be formed for improvements such as roads, street lights and fire protection.  Contact Yavapai County for more information regarding formation and operation of these districts.

Click here for Big Park DWWID emergency contact information. 


Office Hours
Monday - Thursday   9:00 a.m. - 12:00 p.m., 1:00 p.m - 5:00 p.m. 
Friday   Open by appointment only.
Holiday closures: 
New Year's Day, Civil Rights Day, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas Eve, Christmas, and New Year's Eve


Payments
How do I make a payment?
Click here to view the many payment options we offer, including automatic withdrawal, eBilling, mail and walk-in, and over the phone via Square. 

Does Big Park honor postmarks?
Unfortunately, no. The payment must be received in our office by the due date or it will be considered a late payment and late charges will apply. Please read our billing FAQ section for the quarterly due dates. 

Why are there late charges on my bill?
If our office did not receive payment by the due date, then a late charge is applied. Please view the rates and fees page for all collection fee information.

Will you waive the late charge?
Unfortunately, no. The Big Park DWWID is a government entity and not a utility, and as such are bound by District guidelines. We cannot waive late charges. 

I've received a Lien & Disconnect Notice, what does this mean?
Lien & Disconnect Notices are sent when an account has a past due amount over 90 days. The property owner then has 30 days to pay the amount listed or the property will be liened. The account will be charged $65.00, plus postage, for the Lien & Disconnect Notice. Click to view methods of payment and District due dates, and rates and fees, including all District collections fees. 


Billing
What are the quarterly due dates?
Q1 is due in our office by March 1st.
Q2 by June 1st.
Q3 by September 1st.
Q4 by December 1st. 

When may I expect to receive my bill?
We generally bill the third week of the first month of the quarter. This allows for around a 40-45 day period to send in payment. 

What does the bill look like?
The Big Park DWWID bill is white and the size of a postcard. 

May I sign up to receive my bills via email?
Yes, we do offer eBilling! Please click here for more information.

May I receive both an eBill and a paper bill?
Yes, email us to request this service. Please include your account number as it appears on your bill, including all numbers, dashes, and slashes.

I own property but have a tenant and I want the bill to go exclusively to them, is this possible?
Unfortunately, that is not possible. Due to the fact that the Big Park DWWID is able to lien property because of non-payment, the bill must go to the legal owner. We are able to send a duplicate bill to another address, which will be an additional $5.00 charge per quarter. Alternatively, eBilling and automatic withdrawal are available options.


Buying or Selling a Property?
What happens to my Big Park DWWID account if I sell my property?
The Big Park DWWID fees run with the land and will be transferred to the new owner once our office receives the recorded deed, escrow check, and buyer's contact information. We recommend making your title company aware as early as possible that the property for sale is within the boundaries of the Big Park DWWID. Your title company should then contact our office for up-to-date information and to begin the process of transfer.

I've just purchased property, how do I set up a Big Park DWWID account?
The Big Park DWWID fees run with the land and will be transferred to the new owner once our office receives the recorded deed, escrow check, and buyer's contact information. We recommend making your title company aware as early as possible that you are purchasing property within the boundaries of the Big Park DWWID. Your title company should then contact our office for up-to-date information and to begin the process of transfer. This will ensure that the fees are attached to the correct party, and that the buyer is made aware of the billing and payment schedule.

Is there an account transfer fee?
Yes, there is a $150.00 transfer fee due at close of escrow for residential properties. There is a $175.00 transfer fee for commercial properties. This fee is also handled through your title company at close of escrow, and we recommend making your title company aware that you are purchasing a property within the boundaries of the Big Park DWWID. Click here to view all Big Park DWWID rates and fees. 

 
 
 

Improvement District Services, Inc.
3603 Crossings Drive, Prescott, AZ 86305
Phone (928) 443-9484 
Toll-Free in AZ (800) 659-7149
Fax (928) 443-9486
Email Jennifer Bartos or Diana King

Our IDS staff has extensive experience working with all areas of district administration and operations. We provide administrative
services to special taxing districts that are necessary for a smooth and economical method of funding and management. 

Visit our FAQ page
Call Now: 928-443-9484

Website courtesy of 

Improvement District Services, Inc.

3603 Crossings Drive, Prescott, AZ 86305
Information for general use only & is subject to
change at any time. Always contact IDS to confirm.

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